Senior Manager, Program Management

Job Description

The Senior Manager, Program Management is responsible for managing and overseeing account team activities and how they map to strategy, plans, timelines, resources, and budgets.

The essential functions include, but are not limited to the following:

Client Service

Drives the planning and management of effective programs for multiple clients.
Has strong understanding of client goals, objectives and how strategic activities ladder up to the business, flagging forseeable risks and knowing when to question if activities are aligned with goals.
Garners trust and rapport with the client; delivers quality client service in line with INK standards and Be There Before philosophy.
Serves as a central and client-facing contact on assigned projects and accounts, proactively facilitating communication between departments while managing timelines and deliverables.
Ensures priority expectations between client and INK are clear, delivered on time, and meet quality standards.

Resourcing and Project Management

Collaborates closely with team leads to drive operational effectiveness, billability, and utilization.
Leads in developing project estimates, contracts and invoices.
Expert level knowledge of interdepartment communication and skill/craft nuances.
Works in INK’s resource management tools to forecast and manage resources and is proactive in flagging risks and opportunities.
Focuses the team to leverage project management tools for workload management, builds and executes trainings as needed for project management tools and practice.
Seeks out and maintains a constant knowledge of current and upcoming projects, as well as business development activities as they relate to resourcing, and makes appropriate staffing recommendations.
Builds and maintains relationships across all departments at INK and works with INK leadership and all INKers to understand experience, skills and career goals to match resources to best fit client, individual staff, and business goals.
Manages contracts and invoicing for freelancers and third-party vendors.
Presents patterns and data with actionable takeaways for effective implementation.
Embodies INK values and culture and is committed to employee development, managing 1-2 INKers through day-to-day coaching, regular check-ins, and performance reviews.
Reports to INK’s Director and/or VP level executives.

Skills and Qualifications

5+ years of progressive experience in project management, agency setting with client service preferred
Experience in B2B technology and/or renewable energy, preferred/required
Strong client relations skills and intuition
Excellent writing and verbal interpersonal communication skills
Ability to organize and manage multiple client responsibilities
Ability to organize and manage large, complex programs and teams
Experienced in developing talent and acting as an approachable coach and mentor

Starting Salary Range

$80,000+, commensurate with experience

Company Introduction

INK is a mid-sized marketing and public relations agency working with technology and energy companies that are cultivating a healthier planet, building a smarter, more inclusive economy, and empowering people to solve the world’s toughest challenges.

Our mission, good work with good people makes for a good life, starts with a commitment to continuous learning and a supportive culture. Every day, we aspire to do work we’re proud of, find new and better solutions, and evolve our thinking. We are a woman-owned business and an equal opportunity employer that welcomes everyone to the team. We strongly encourage people of color, LGBTQ+ and non-binary people, veterans, and individuals with disabilities to apply. We are a hybrid workplace (30% monthly time in office; 70% remote) with office destinations in Austin and Denver and a collaborative team spread across North America.

The INK agency experience is different by design. You will be part of an integrated communications team that unites public relations, content, digital, and other creative disciplines to generate bigger impact. You will enjoy a culture of flexibility and trust, with the autonomy to do your best work and the support of a team that has your back and holds each other accountable. You will work with clients who understand the value of communications and appreciate the unique partnership and perspective INK brings. Not only are you encouraged to participate in team building, new business, and generous holiday schedules and PTO, you are given time and support to do so. We fund peer-to-peer spot bonuses, a health and wellness program, and a highly competitive benefits package.

INK has won numerous industry and best places to work awards, including the 2024 PR News’ Elite Top 100 and Inc Magazine’s Power Partners and Best Places to Work for 2023. Learn more at www.ink-co.com.

Benefits

Hybrid work environment from our Austin or Denver offices
Flexible PTO with guidelines, generous holiday schedule, and early close Fridays at 2 pm in your time zone
Top-notch paid medical (INK pays 75%), dental, vision and life insurance which start the first of the month after hire date
A 401(k) retirement plan with 3% matching
Twelve weeks paid parental leave
Quarterly wellness stipend of $150
Paid mobile phone service
Quarterly volunteer days
Bonus programs: new business, hiring referrals, annual tenure bonus
Peer-to-peer rewards program
Award-winning culture and supportive team environment that lives up to our mission of good work with good people makes for a good life

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to fifteen pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is typically low to moderate. Ability to work in a hybrid work environment from our Austin or Denver offices.

How to apply

To apply for this position, please send your cover letter and resume to hello@ink-co.com. Please include the job title in the subject line.